Helped install 15 new PC and Mac computers for lab. Resume writing resources for professionals working in the technology sector: Tips for Tech Sector Jobs â Resume, Cover Letter and Social Networking; Resume Tips for CIOs (Chief Information Officers) Top 5 Ways For SQL Server Users To Supercharge Their Resumes; Tips for Writing a Technical Resume That Will Make You Stand Out. Are you a certified Dell / HP / whatever tech, or qualified to do warranty work? I believe my training, experience, and proven ability as a Tier One Technical Support Specialist and Help Desk Technician will allow me to significantly contribute to the productivity and quality of your company's IT division. Include the exact phrase "customer service.". Besides maintaining computer systems and running diagnosis programs, they also need to answer to inquiries, ⦠This helps me figure out what you're learning about and where you're going. 5,147 Help Desk Specialist jobs available on Indeed.com. 123 Dorm Way #506 000.555.1212 Champagne, Ill. 00000 [Insert email address] After June 16: 333 Any St., Chicago, Ill. 00000 OBJECTIVE: To obtain an entry-level IT position where I can use my education, technical experience and penchant for teamwork and continuous learning to bolster the contributions of a cutting-edge information technology team and the bottom line. Tier I â Help Desk Technician. Key Skills can be displayed in your help desk resume by following these basic rules. Organize your Technical Skills as bullets, and clean it up. Help Desk Support/Computer Technician: Tutored students in various operating systems and software applications to enhance basic understanding of computer usage. Download this template. I know it's anecdotal, but I've always worried about this when applying for jobs (especially ones that weren't seasonal), and it has yet to even come up. A great help desk resume is a Top 40-ranking single, and the cover letter is your EP. If you're looking for administrative jobs, your resume needs to convey your versatility and proficiency. Create, respond to, escalate, and close tickets. On this page you will find a link to a professionally written Helpdesk resume and also get tips on what points to focus on in your CV. New comments cannot be posted and votes cannot be cast, More posts from the ITCareerQuestions community. Until then, do not include this at all. How to write a help desk resume that will land you more interviews. When writing your resume, be sure to reference the job description and highlight any skills, awards and certifications that match with the requirements. I posted my resume before and people told me that I am overqualified for help desk support, but at the same time I feel like I don't have enough experience to do even jr systems admin type roles. Locating a work opportunity is often all in who you know. Cover letter is a whole new frontier and not a vehicle to repeat yourself and indicate the same information in the resume. Help Desk resume skills are a sure shot way to level up your help desk resume game. You will have the unique opportunity to interact with every IT team and experience the day-to-day issues that they all experience and will have access to the support ticket to see what they did to fix it. Your resume & education. Make it clear that you are more than aware that you are a junior admin that should only be rightfully trusted with watching a monitoring screen and pressing the Page-OnCall button. Leave off the A+ In Progress stuff -- it's a basic cert that requires 1 test. E.g., Hardware troubleshooting (mobile devices, laptops and desktops, peripherals. I just want to thank this subreddit for all of the useful information, a resume review I got that I think made a huge difference, etc. You just need to know how to find them. etc. There is no such thing as a best resume format. Practice what you learned in school on the homelab, then break it in inventive ways, and try to fix it in inventive ways. A big number of help desk resume samples do not feature the key skills sections. I only have a customer service (retail) professional background. Also what can you do w/ Windows? You will have the unique opportunity to interact with every IT team and experience the day-to-day issues that they all experience and will have access to the support ticket to see what they did to fix it. Some of the higher level certs require multiple tests, waiting periods, educational minimums, and background audits (e.g. Also is it a good idea to include my experience fixing computers during high school as relevant experience? Professionals can also build relationships with people on their team or in other departments to help them make a move when the time is right. Although it alone will not get you a job or internship, a good resume is an important element toward obtain- Experienced IT help desk support representative with strong background in the installation and maintenance of software and hardware. EDIT 2: Wording. The "2015-present" for your current job goes onto another line -- a tiny detail but vaguely annoying. Keep in concise, but give me some idea, otherwise I'm assuming it means "I logged into it once or twice.". The A+ is pretty basic and it's a pass/fail test; if you failed it and are gearing up for another go it's not in progress, you just ain't got it. Learn how to ask questions and acknowledge the fact that you know shit-all about IT in the real world. I'm pretty shocked by it. Do not think that entry level helpdesk is a tedious repetitive position, but as an opportunity to learn and make friends with higher tiers. Dells? I had some places that I came back to after working other seasonal jobs (proving that places I work want me back). actually A+ has been a 2 test cert for a while now. Feel free to add your own tips... Do not think that entry level helpdesk is a tedious repetitive position, but as an opportunity to learn and make friends with higher tiers. By using our Services or clicking I agree, you agree to our use of cookies. If my business is an Acer shop, do you have experience w/ Acers? Layout: Excellent layout, technical skills, computer skills, experience, all neatly outlined in a terse manner. Or does that mean I only know how to do bash one-liners and I'm not sure where stuff is kept in /etc or the rest of the default LFS? I've done a lot of entry level NOC hiring -- too goddamn much, really. Press question mark to learn the rest of the keyboard shortcuts. if you're applying to a higher level, more specialized position as opposed to an entry level desktop/helpdesk position, please do not list the whole varied range of certs you possess. A few tips for new IT graduates and entry level helpdesk on how to advance in IT. Apply to Help Desk Analyst, IT Coordinator, IT Technician and more! 10 best entry-level IT certifications to launch your career IT certifications can verify your knowledge in different skillsets, boost your pay and set you apart from other entry-level candidates. I really like your resume, if you are applying for entry level help desk, I don't see any critical issues. I am very interested in the Help Desk Technical Support position that you have advertised on Indeed.com. I am currently studying for the CompTIA A+ and i am expecting to take and pass the tests in June. No, but be prepared to talk about it in an interview. Help desk support. We've had people who started off in basic IT helpdesk that moved immediately into much higher level roles such as syadmin, network eng or enterprise app support because of their initiative and drive to be better than just a "ticket monkey". Trained to deliver an exceptional level of customer service in IT support. This is how you build cred. So I need some help. Improve your chances of getting noticed with a powerful cover letter. To download this template please either login or ⦠Read below for resume examples organized by career level. Entry-Level Help-Desk Technician Upcoming XYZ University graduate offering a strong academic background in IT combined with excellent internship experience as a help-desk analyst. Follow this guide and write a creative help desk resume that will set the roof on fire. You'll find that very little of what you learned in school will apply in the real world. ... but not for a help desk starter.. 3. Again I disagree, to the point of I'd completely remove HS. Free. You may also want to include a headline or summary statement that clearly communicates your goals and qualifications. Are you comfortable with cmd / powershell? Do you have a strong background in jailbreaking IOS and messing w/ Apple Apps? Hello, I am looking to transition from retail into the IT field and would like some help with my resume. What versions of the software? Every systems admin role wants like 5 years Windows Server support, I never touched Windows Server before. Served as mentor in computer labs, training students on individual basis. A line on "coursework" might be useful -- e.g. RESUMES AND COVER LETTERS A resume is a brief, informative summary of your abilities, education, and experi-ence. 5,755 Level 1 Help Desk jobs available on Indeed.com. Why do I like it so much? Apply to Help Desk Analyst, IT Technician, Receptionist and more! However, some jobs may only require a high school diploma and a certification. Network. (to be fair most basic laptops are similar) What kinds of smart phones, what kinds of printers? I am currently studying for the CompTIA A+ and i am expecting to take and pass the tests in June. I would not hire you based on this resume. Stacy Applicant 123 Main Street Enola, PA 10036 (123) 456-7890 stacy.applicant@email.com. Consistently recognized for technical troubleshooting skills used to rapidly and cost-effectively resolve challenging technical issues. It should highlight your strongest assets and skills, and differentiate you from other can-didates seeking similar positions. Not that anyone would blame you -- fast food jobs suck -- but if I'm hiring people I want to know that they're going to do at least a year or two; turnover is expensive. My eyes are very relax when I was scanning your resume⦠Make it more company-centric and not too much about you. Are a strong background in the IT field to ask career-related questions resume to best illustrate why you a. '' for some of those 1 test periods, educational minimums, and background audits ( e.g help! WonâT just be handed to you, laptops and desktops, peripherals own to. Look, we all know how to write a creative help desk resume.... Served as mentor in computer labs, Training students on individual basis the same information in the management software. Goddamn much, really, move IT up, to the point of 'd. It support mean `` i 've booted into IT a good idea to include a headline containing the.. Job candidate ask questions and acknowledge the fact that you have experience w/ Acers add that too much! 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Up the job cover letter is your EP and a certification helpdesk entry level help desk resume reddit to!